Return/Refund Policy

Refund & Return Policy — NEWSTYLR

Refund & return policy

Your satisfaction matters.

We stand behind every item we ship. If something isn't right, we'll make it right — quickly and without the hassle.

⏱ 14-day reporting window
📷 Photo proof required
📈 Refunds on eligible items
✅ No return shipping needed
⏱
Report window
14 days
Issues must be reported within 14 days of delivery confirmation.
📈
Refund method
Original payment or store credit
Approved refunds are issued to your original payment method or as store credit.
📦
Return shipping
Not required
In most cases, you keep the item. No need to ship anything back.

What we cover

Eligible for a refund ✓

  • ✓ Item arrived damaged or broken
  • ✓ Item is defective or has a manufacturing fault
  • ✓ Wrong item sent (different from what was ordered)
  • ✓ Item never arrived after the maximum delivery window
  • ✓ Significant difference from the product listing

What we don't cover

Not eligible for a refund ✗

  • ✗ Change of mind or buyer's remorse
  • ✗ Incorrect size ordered by the customer
  • ✗ Slight color variation due to screen display differences
  • ✗ Issues reported after the 14-day window
  • ✗ Items marked as final sale or clearance
  • ✗ Damage caused by the customer after delivery

How to request a refund

Simple 3-step process

If your order qualifies, here's all you need to do:

1
Contact us within 14 days of delivery
Email us at info@newstylr.com with your order number and a brief description of the issue. The 14-day window begins from the date your tracking shows "Delivered."
2
Send clear photo or video evidence
Attach photos or a short video clearly showing the damage, defect, or incorrect item. Without evidence we are unable to process your request — this protects both you and us.
3
We review and resolve within 3–5 business days
Once we review your claim, we'll reach out with a resolution — either a full refund to your original payment method, a replacement, or store credit. You keep the item in most cases.

Important notes

Please read carefully

We've put these terms in place to keep things fair for everyone. Our goal is always to resolve issues quickly — but we do need to protect against misuse.

Sizing: Please refer to our size guide carefully before ordering. We are not able to offer refunds or exchanges for incorrect sizes chosen by the customer. Size guides are available on every product page.
Color variations: Colors may appear slightly different on screen depending on your device's display settings. Minor color differences are not considered defects and are not eligible for a refund.
Lost packages: If your tracking shows no movement for 10+ business days, contact us and we will investigate with the carrier. If confirmed lost, we will issue a replacement or full refund.

Cancellations

Can I cancel my order?

Orders can be cancelled within 24 hours of being placed, provided they have not yet been dispatched. After 24 hours, orders enter our fulfillment process and can no longer be cancelled.

To request a cancellation, email us immediately at info@newstylr.com with your order number.

Note: Once an order has been dispatched, it cannot be cancelled and must go through the standard refund process if eligible.

Refund timeline

When will I receive my refund?

Once a refund is approved, please allow the following timeframes:

  • ✓ Credit / debit card — 5 to 10 business days
  • ✓ PayPal — 3 to 5 business days
  • ✓ Store credit — issued immediately
Note: Refund times may vary depending on your bank or payment provider. Contact us if your refund hasn't appeared after 10 business days.

Need help with an order?

Reach out to our support team and we'll get back to you within 24–48 hours.

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