Return/Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Your return package must be postmarked within 30 days after the date you received your package. Returns postmarked after 30 days from the date you received your package will not be accepted.

Currently, we do not offer the provision of a return shipping label. Therefore, the responsibility for returning the item lies with the customer, and the associated return delivery costs must be coordinated by the customer directly with the chosen courier service.

Please note, effective from October 2023:

For customers in the United States: We now have the capability to furnish customers with a local UPS shipping label; however, it is important to emphasize that the cost of this return shipping label must be borne by the customer. The shipping label will be transmitted to the customer via email, and a return shipping fee of $8.99 will be deducted from the total refund amount. Customers will only need to visit the nearest post office or UPS facility to effectuate the return.

If the initial order amount becomes less than $69 after eliminating the return items, the cost for the initial shipping fee of $8.99, will be excluded from the total refund amount.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can apply for a refund by emailing: info@newstylr.com. Please provide your order number, date of order, and reason for refund/return.

Acceptable reasons for a refund/return include but not limited to: damaged product and incorrect product delivered.

If your refund is accepted by our team, please allow up to 30 days for your original payment method to receive the refund.

In case of your package being damaged, missed or incorrect, you MUST provide a picture and explanation within 24 hours of receiving the package, while applying for a return through our email: info@newstylr.com. If the return is approved, we will provide the return address and procedure will be provided.

If you have any questions regarding the return/refund process, please feel free to contact us at info@newstylr.com

Exchange/Replace

Unfortunately, we do not offer exchanges at the moment. However, you can place a new order and initiate a return through email. Your refund will be processed as soon as we review your email.

Damages

In case of your package an item being damaged, missed or you received an incorrect item, please register it while providing a photo through our email in 24 hours and our support team will contact you within 24 hours to process your request.

If the return is approved, we will provide the return address together with the details.

If we confirm the accident to be our fault, we will do our best in handling the process without any additional costs.

Exceptions / Non-returnable items

Certain types of items cannot be returned, such as beauty/skin care products.

Products from Clearance Sale, sale items, gift cards are not eligible for return, exchange or refund.

Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not through email.

If approved, the refund will be processed following the method you selected.

Please note that it may take up to 30 days for your bank or credit card company to process and post the refund to your payment method.

Return/Refund Policy